If you encounter problems with your plants within the first 30 days, contact us. Our guarantee does not cover plants purchased outside your recommended growing zone or those that have received inadequate care. If you're not satisfied within the first five days of receiving your trees and plants, contact us, and we'll help make it right! Please note that proper care and nutrients are necessary for plants to adapt to their new surroundings. Thank you for your understanding, and let's work together to make our world a bit greener, one tree at a time!īy placing an order with Simply Trees, you agree to the following terms:Īt Simply Trees, we guarantee that your plants and trees will arrive healthy and vibrant. Your satisfaction is essential to us, and we genuinely value the trust you've placed in Simply Trees. If your plant or tree faces challenges within this period, we urge you to communicate with us. This documentation is crucial for us to assess the situation and offer you a solution.ģ0-Day Guarantee: Our commitment to quality and customer satisfaction includes a 30-day guarantee. Our team offers expert advice and, depending on the situation, we may offer a replacement.ĭamaged On Arrival: If your plant or tree arrives in a less-than-optimal condition, please take clear photos and email them to us at as soon as possible. Instead of sending the plant back to us, we suggest you either plant it, compost it, or gift it to a friend or family member, helping in our collective effort to promote a greener world.Ĭontacting Us: If you encounter any issues with your purchase, please reach out to us without delay.
Return Restrictions: Given the fragile nature of living plants and trees, we have specific guidelines regarding returns. We recognize the unique, fragile nature of living organisms, and our return policy reflects this understanding.
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If you're ever wondering about your shipment, feel free to drop us an email at Or if you're eager to see your new plant's progress on its journey to you, just use the tracking link from your shipping confirmation email, or click the track my order link at the bottom of our website.Īt Simply Trees, we are deeply committed to the health and longevity of our plants and trees. We do this to ensure they spend as little time in transit as possible. We're taking every precautionary measure to protect your plants and trees. Shipping times may vary during peak summer months due to heat. In such cases, we will keep you informed as the health of your plants is our top priority. Occasionally, severe weather forecasts may cause us to delay shipping.
Shipping live products can be challenging. If this happens, we'll be sure to let you know and keep you updated about when you can expect your delivery. We do our best to keep our shipping timelines as promised, but sometimes things outside our control might cause delays. When you place an order with us, we aim to get your new green pals on the road within 1-2 business days.
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